Delivery & Refund Policy
In the interest of hygiene, Discovery Info Center will not entertain refunds for any products if the hygiene seal or product packaging has been removed. Few important things to keep in mind when returning a product you purchased from the Discovery Info Center
- You have 10 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Discovery Info Center can be returned to Discovery Info Center.
- Please ensure that the item you're returning is repackaged and deliver to the company address listed under Discovery Info Center contact page.
- All items must be returned in original packaging and be in resalable condition.
Under any circumstances below, Discovery Info Center shall not authorized any refunds
- Invalid or incomplete address provided during your order.
- Failed to contact with the recipient during the delivery. Discovery Info Center reserved the right to re-deliver the order.
- The recipient with whatever reason refused to accepts the delivery.
- The environment of recipient whereby the dispatch personal had been refuses to enter. Such as office area or condominium compound.
- As soon as order and payment is received or clear, your items will be dispatched to you on our next working day.
- Free Delivery of items applicable for purchase of RM ##MINORDER and above. Delivery Charges of RM ##DELIVERYCHARGES shall be impose on order below RM ##MINORDER
- Discovery Info Center will not be held responsible for mistakes made by the Post Office, couriers or incorrect information provided by client, whilst we use quality carriers, errors may still occur.
- We manage our stock quantity whilst errors may still occur. Discovery Info Center shall reserved the rights to change, amend and cancel your order whichever is appropriate in out of stock circumstance.
- If you would like to make purchases delivered to different location, kindly separate your transaction according to delivery. This will ease our process and ease to trace your delivery status.
Our Policy will be revised from time to time without further notice. Please visit our site for latest update.